As the channels are the ones to automatically assign releases to their artists' profiles, when a release is distributed it can happen to be assigned to an incorrect Artist Profile. It also can happen that the channel creates a new artist profile instead, while a previous one already exists.
This issue tends to happen with Artist Profiles with identical or similar names, as channels create and organise them automatically.
How to request a new profile
Some channels have enabled the option to request a new profile from their platform or app, while some others need to be reached through the aggregators.
To request a new profile for Spotify please use this form. Once your profile has been created, you will be able to fix the problem by updating the artist information in the platform.
To request a new profile for Amazon please download the app Amazon Music for Artists. Log in and click on "Report a problem" to ask for the modification.
To request a new profile for Apple Music please contact email@example.com.
For all the other channels, we need you to contact firstname.lastname@example.org.
How to request a profile transfer
If you already have an artist profile, depending on the channel it can be asked by different ways.
For Spotify, Apple and Souncloud, you must request it through the platform updating their artist ID. Please beware that apart from adding the information in the Artist ID section, you have to perform an update for it to reach the channel.
For all the other channels, you must contact us at email@example.com.
Please, take into account that it can take up to 15 days for the channels to process these kind of requests.