At Sepulchral Silence, we are dedicated to upholding the integrity and quality of our services. To ensure a secure and reliable environment for all our clients and ourselves, we have implemented an “Account Inspection” process in specific cases.
This procedure is activated when a significant distribution of fraudulent content or suspicious actions is detected from an account or platform. In this article, you will find information about the procedure and how to avoid undergoing an inspection.
Why is an Inspection triggered?
Inspections may be initiated by our Quality Control or Anti-Fraud department, depending on the origin of the detected issue. Some of the issues that may lead to an inspection include:
- Excessive non-compliant content on the platform, such as generic content, unofficial remixes, misleading content, among others.
- Lack of feedback on notifications about issues with your content from the quality control and/or anti-fraud team.
- Excessive claims from channels, such as reports of artificial streaming, third-party claims, direct channel claims, among others.
- Keep in mind that the inspection can also be generated by suspicious situations such as problems with your company's identity, suspicions of other types of fraud, low activity or lack of response to our company requests and others.
Inspection Process
If your account enters an inspection period, you will be notified through a ticket managed by your account manager. From this point, the following steps will be initiated:
Notification and Communication
In the notification ticket, the reasons for the inspection will be detailed, along with links to relevant articles in our support center and anti-fraud policies related to your case. We will request a response within a maximum of 30 days.
Temporary Activity Pause
During the inspection period, your account will experience a pause in the management of pending requests, including ticket responses, quality reviews, additional service requests, royalty payments, among others. This measure is taken to assess and address identified concerns adequately.
Agreement or Account Closure
Our client has the opportunity to discuss the case through the same ticket created for the inspection or via a call, according to their preference. The discussion aims to find joint solutions, committing to improving platform activities and avoiding fraudulent practices, following the recommendations provided in our support center and anti-fraud policy.
If an agreement is reached, your account manager will provide a summary in the corresponding inspection ticket and guide the requesting department on the next steps. Otherwise, if no agreement is reached, the account can be closed through the Sunset Protocol.
Restart of Activities
In the case of an agreement between SonoSuite and the client, after confirmation by the account manager, platform activities will be resumed, allowing the continuity of service.
How to Avoid an Inspection?
We understand that this process may raise concerns, but we want to assure you that our goal is to maintain a secure and reliable environment for all our users. Therefore, we appreciate your cooperation and commitment to maintaining a quality catalog by following these recommendations:
- Review articles in our support center on fraudulent content and actions:
- Respond to the quality control or anti-fraud team when notified of fraudulent cases on your platform.
- Stay informed about users registering on your platform and the type of content they distribute.
- Be proactive regarding anti-fraud policies. If you identify a fraudulent user, you can block them directly to prevent widespread fraud issues on your platform: How to block an account.
For more information about our Account Inspection process, feel free to contact us directly at support@sepulchralsilence.com